Contact HP for technical support or repair service. If there is a Biometric entry, then Windows supports the device. To make sure the Windows device driver for the fingerprint reader is up-to-date; follow the steps in Updating the device driver.
Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil. Do not use a paper towel because the paper may scratch the surface of the sensor. Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles. Update the device driver The fingerprint reader hardware requires a device driver to allow software to control it.
For best performance, check HP Software and Driver Downloads for device driver updates for your specific model. Identify the version of the fingerprint reader device driver currently installed.
Open the Device Manager , and then expand the Biometric list of recognized sensor devices. Right-click the device, and then select Properties. Select the Driver tab. The driver version is displayed.
Figure : Sensor driver version. Select the operating system currently on the computer, scroll down, and then expand Drivers - Keyboard, Mouse and Input Devices. The fingerprint sensor driver is listed. Note the version number and date. If the driver available on the web site is a later version, download and install it.
If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver. If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader.
Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up. Logon accounts contain user's names and passwords for secure applications and web sites that you register with the access manager. Once a logon account is registered and you have enrolled a fingerprint in the access manager, you can use your fingerprint to log into those applications and web sites.
Depending on the model and the year it was purchased, HP provides a number of access manager applications.
Use the table below to determine which access manager software was available at the time the computer was purchased. HP Fingerprint Reader Software. The access manager software is designed to work on specific models and operating systems. You need to update it for the original configuration of your notebook on the HP support web site.
Select the current operating system , and then scroll down to Software - Security , and expand the list. The fingerprint access manager software is listed.
If the access manager software available on the web site is newer than the version installed on your notebook, download and install it. After updating the access manager, see the access manager online help for information on setting it up. Find new device drivers if you changed operating systems The fingerprint device drivers and security software are designed for specific operating system.
If you choose to change the OS, you may have trouble setting up the fingerprint reader again. Did you try right clicking on the biometric device, then left click check for updates? Download the following software packages and install in the order listed below: a. Double click package filename and select Custom installation Setup Type ii.
Uncheck the Dell ControlVault box iii. Continue to follow the wizard installation instructions until completed b. Double click package filename and follow the wizard installation instructions ii. Reboot c. Dell ControlVault Firmware i. In the pop up dialog window press the Start button iv. When installation is completed press the Restart button. The system will reboot. In pop up dialog window select Enable and the press the Set button.
Press the Exit button c. Allow time for any windows updates to complete Errata Data: Windows Update may sometimes conflict with the installation of the Dell ControlVault Windows Biometric Framework driver installation and not allow proper installation.
Click on Change biometric settings a. Select Biometrics on settings b. Choose Allow users to log on to Windows and domain c. Press Save Changes button 3. Click on Use your fingerprint with Windows 4. Follow wizard installation instructions to enroll your fingerprints s 5. Can I use the FP to log into website? Thank you very much. I just installed windows 8. I can reinstall the Thinkvantage software, but would prefer to use the native Windows 7 biometry as it loads faster.
Shinmila H - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Hi- I'm running Windows 7 on my Thinkpad Ts, which has a built-in fingerprint reader.
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