I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Hi, Thank you for posting in Microsoft community. Follow the steps below on how to install driver in compatibility mode: 1. How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site. In reply to A. User's post on September 20, A real puzzle. There are no drivers at all. Can you point me to the drivers please as I cant find any Microsoft drivers for this product. In reply to JeremyPelling's post on November 19, Hi, My apologies for the delayed response. The Bluetooth Mobile Mouse fits comfortably in your hand and works wirelessly, with no transceiver to lose.
Works with Windows 10, 8. Does not work with Windows 7. The Microsoft Pro IntelliMouse gives you a high-performance work and gaming-ready mouse with speed, responsiveness, precision, and durability. Complete your experience by choosing a custom tail light color.
Slim, light, and ready to travel, Surface Arc Mouse is designed to conform to your hand and snaps flat to fit easily in your bag. The fan-favourite mouse of yore has been transformed with modern improvements like more precise tracking and reliable button action while maintaining the classic look and feel. Keep its nano transceiver plugged into your PC, or stow it in the mouse for safe keeping.
Light and portable, the new Surface Mobile Mouse delivers seamless scrolling and cord-free Bluetooth connectivity. I would suggest you to reinstall the wireless keyboard and mouse. Here is the link to download the latest drivers.
Troubleshoot response failures in wireless keyboard or mouse. Hope the information provided is helpful. Do reply, if you need further help. Same is happening with me I was running 8. The receiver shows up under device manager now as unknown device An error occurred during the installation of the device.
The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later. From what the error message states it appears that the INF file of the driver is incorrect.
The INF file which contains the information is necessary for Windows to identify and use the device. In this case, since Windows reports a problem with the INF file, I would suggest you to uninstall the driver for the device and then reinstall it and check. Refer to these steps:. Windows will load the device with the built in Windows drivers. To do this, follow these steps. If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
Locate and then click the following registry subkey. Note Intellipoint is the mouse software, and Intellitype Pro is the keyboard software. For more information about how to troubleshoot a wireless product, click the following article number to view the article in the Microsoft Knowledge Base:.
Symptoms When you use one of the Microsoft wireless devices keyboard, mouse, and so on that are listed in the "Applies to" section, the device may stop responding after several weeks of typical use, or you receive the following message: The wireless mouse signal quality is low. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve?
Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped.
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